- Our Commitment to You
We understand the importance of maintaining the confidentiality and privacy of Your Information. By entrusting us with your information, we would like to assure you of our commitment to keep such information private. We have taken measurable steps to protect the confidentiality, security and integrity of Your Information.
- Collection of Information
If you decide to apply to open an account with us and hence become our Client there is certain information that we will require from you in order to do so.
We may collect Your Information directly from you or from other persons including, for example, credit reference agencies, fraud prevention agencies, banks, other financial institutions, third authentication service providers and the providers of public registers. This information includes, but is not limited to personal details such as name, address, date of birth, contact details, payment details, including credit card, debit card and bank account details, and other necessary financial information.
We may also collect Your Information in regards to your use of our website(s), such as pages visited, frequency, duration of visit and trading activities.
From time to time we may also request further information to help us improve our Service to you (if you are our Client) or our activities (if you are our Provider for Trading Data) under our relevant Agreement, as the case may be, or comply with Applicable Regulations.
- Use of the Information
We will use, store, process and handle Your Personal Information (in case you are a natural person) in connection with the furthering of the Agreement between us, in accordance to the Financial Conduct Authority Rules and Data Protection Laws (including the General Data Protection Regulation in force 25th May 2018), as amended or replaced form time to time.
Your Information (not in the public domain or already possessed by us without a duty of confidentiality) which we hold is to be treated by us as confidential and will not be used for any purpose other than in connection with the provision, administration and improvement of our Services to you or the furthering of our Agreement between us, establishing and managing your account or a relationship between us, reviewing your ongoing needs, enhancing customer service and products, giving you ongoing information or opportunities that we believe may be relevant to you, improving our relationship, anti-money laundering and due diligence checks, for research and statistical purposes and for marketing purposes (according to the Agreement between us), as applicable.
By entering an Agreement with us (to become our Client), you will be consenting to the transmittal of Your Personal Information outside the European Economic Area, according to the provisions of Financial Conduct Authority Rules and Data Protection Laws (including the General Data Protection Regulation in force 25th May 2018).
- Contacting You
We may, for the purpose of administering the terms of our Agreement between us, from time to time, make direct contact with you by telephone, fax, email, or post.
If you agree, we or any of our Affiliates of the Company or any other company in our group, may make contact with you from time to time, by telephone, fax, email or post for marketing purposes to bring to your attention products or services that may be of interest to you or to conduct market research.
- Disclosure of Information
The Company does not sell, lease or disclose personal data to third party affiliates or non-affiliates, except for the reasons described below:
To occasionally provide you with information on products and services you have requested;
To offer you an opportunity to participate in the products and services our reputable affiliates offer, in which case we may share your information with them, but only with your express consent;
The Company may disclose to a third party any of its clients’ confidential information if required to do so by a regulatory authority of competent jurisdiction, by a court and/or to enable us to provide you with our services as well as to improve our services;
The Company will strive, to make such disclosures on a ‘need-to-know’ basis, unless otherwise instructed by a regulatory authority. Under such circumstances, the Company shall expressly inform the third party regarding the confidential nature of the information;
We may disclose information to third parties for the purpose of carrying out credit checks or identity checks on the Company’s behalf and as required by our internal policies to adhere to rules and regulations;
We may provide information to the Financial Conduct Authority and other regulatory and government bodies from time to time;
We may provide information to any organisation at your request or any persons acting on your behalf, including your financial adviser, broker, solicitor or accountant;
Any third parties where this is necessary to process a transaction or provide services which you have requested;
We may provide information to any authority to whom the Company is required to disclose such information by law.
- Safeguard Measures
Your Information is stored on secure servers.
We limit access of Your Information only to those employees or partners that need to know the information in order to enable the carrying out of the Agreement between us.
We have procedures in place regarding how to safeguard and use Your Information, for example by requesting our Affiliates and employees to maintain the confidentiality of Your Information.
We will not keep Your Information for any longer than is required. In many cases, information must be kept for considerable periods of time. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under Applicable Regulations, we will keep records containing Client personal data, trading information, account opening documents, communications and anything else which relates to the Client for at least five years after termination of the Agreement between us. In any event, we will keep Your Information for the duration of applicable Limitation of Actions Laws as a minimum.
While we will use all reasonable efforts to safeguard Your Information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data transferred from you, or to you via the internet.
- Change of Information
You may inform the Company at any time that Your Information has changed or that you wish the Company to delete information we hold about you by emailing us at firstname.lastname@example.org . We will change or delete Your Information in accordance to your instructions, except to the extent that we are required to hold Your Information for regulatory or legal purposes, to provide you with the Services you have requested or to maintain adequate business records.
- Right of Access
Under Article 15 of the General Data Protection Regulation, you have the right to obtain confirmation from the Company information relating to the processing of your personal data, including the right to request a copy of all data processed about yourself. To make a request, please write to us, verifying your identity and specifying what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. We will acknowledge your request and respond to it within 40 days of receipt of your application and any applicable fee.
If you have any questions regarding this policy, wish to access or change your information or have a complaint, or if you have any questions about security on our Website, you may email us.
- Update of this Policy
This Policy is subject to change without notice. For this reason you are advised to look for updates from time to time.